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We will use the information that you provide in this web form to respond to your enquiry, using the contact details you have provided. This information may be shared with members of staff across our corporate group in order to do so. Please also refer to our Privacy Notice.
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We will use the information that you provide in this web form to respond to your enquiry, using the contact details you have provided. This information may be shared with members of staff across our corporate group in order to do so. Please also refer to our Privacy Notice.
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Information
Baggage Information
Free baggage

Free baggage

Free baggage allowance

Economy Lite
Economy Standard
Economoy Premium
Business
Hand luggage
Up to 10 kg (1 piece) with sum of 3 dimensions not exceeding 118 cm (55x40x23
Up to 10 kg (1 piece) with sum of 3 dimensions not exceeding 118 cm (55x40x23
Up to 10 kg (1 piece) with sum of 3 dimensions not exceeding 118 cm (55x40x23
Up to 10 kg (1 piece) with sum of 3 dimensions not exceeding 118 cm (55x40x23
Baggage
Chargeable
Total 1 piece up to 23 kg checked-in baggage based on the sum of 3 dimenstions (length-width-height) up to 158 cm
Total 1 piece up to 32 kg checked-in baggage based on the sum of 3 dimenstions (length-width-height) up to 158 cm
Total 2 pieces each up to 32 kg checked-in  baggage based on the sum of 3 dimensions (length-width-height) up to 158 cm
Additional Infomation
The checked baggage allowance on flights operated by Boeing 737-800 aircraft is 1 piece of baggage weighing no more than 15 kg; the carry-on baggage allowance is 1 piece weighing no more than 5 kg.
On flights departing from Medina, passengers are allowed to carry 1 piece of Zamzam water weighing up to 5 kg as free baggage on the following routes:
Medina (MED) — Tashkent (TAS), Medina (MED) — Namangan (NMA), Medina (MED) — Urgench (UGC),
Medina (MED) — Fergana (FEG), Medina (MED) — Samarkand (SKD), Medina (MED) — Bukhara (BHK), Medina (MED) — Karshi (KSQ).

The carriage of Zamzam water in checked baggage is prohibited. Zamzam water must be transported separately. The airline is not responsible for any delay or loss of baggage.
For more details on baggage allowances, please refer to the information indicated on the ticket.