«Business» fare on domestic flights :

Understanding your fare conditions ensures a smooth travel experience. Here’s what you need to know before booking:

Class of service Business: Brand Business

Allowed booking classes: 
“C”, ”D”

Fare Basis: 
“COWCC”, “DOWCC”

Ticket Cancellation:
Before departure: Permitted with a charge of EUR 7;
After departure (NO-SHOW):  Permitted with a charge of EUR10;

Changes (rebooking/revalidation):
Before departure: Permitted with a charge of EUR 2;
After departure (NO-SHOW): Permitted with a charge of EUR 5;

Tickets with “Open date”:
‍Not permitted

Free baggage allowance:
‍Total 2 pieces each up to 32 kg 

Hand luggage:
Up to 10 kg (1 piece) with maximum dimensions no more than 118 sm (55x40x23)

Combination of fares:
‍Not permitted

Maximum Stay:
‍1 year

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Notes: 

• Discounts for children and infants: For all the above-mentioned fares, a 25% discount ("CHD") applies for children aged 2 to 12 years old, and a 90% discount ("INF") applies for infants aged 0 to 2 years old.
• For infants aged 0 to 2 years old: 1 piece of luggage up to 10 kg is allowed for infants.
• Fees and charges: Applied based on the fees and charges published in the booking system.
• «Before departure» - More than 1 hour before original flight departure.
• "VOID": Cancel a sale is allowed only within 3 hours of ticket issuance. A ticket sale cannot be canceled with a "Void" status if it was issued less than 3 hours before departure.
• «After departure» (NO-SHOW) – Less than 1 hour before original flight departure and after departure, NO-SHOW is considered any changes less than 1 hour before original flight departure and after departure. If TKT exchange/reissuance/rebooking/re validation made less than 1 hour before the flight departure or after departure is considered as no-show. If pax has checked-in for a flight specified in the tkt but has not shown up for boarding within the established time period - it is considered as no-show.
• Penalties for refund and rebooking are applied according to the fare rules.
• If a ticket is changed from one class or brand to a higher-level class/brand via the "upgrade" procedure (with additional payment), the refund of the ticket/changes (rebooking/revalidation) must be made as follows:
• changes (rebooking/revalidation) - according to the rules for the newly booked class of service.
• Cancellation (refund): After the fully refund of the difference between fares paid for the "upgrade" procedure, the amount for the original service class is refunded to the passenger with a penalty based on the applicable rules for that service class, if the ticket was issued through a combination of two or more classes:
• Rebooking/revalidation operations are carried out based on the rules for the relevant booking classes/brands for the segments.
• Cancellation of a fully unused ticket (refund): Made based on the rules applied to the lower class/brand on the ticket. The refund rules for a partially used ticket or changes to the departure date apply only to the unused/current segments.
• Cancellation of unused additional services (refund EMD): Made without any penalties.
• Change of service class/brand: Not allowed (within the same service class, to the lowest class).
• Changes (rebooking/revalidation): Made automated by charging the fare difference based on the class/brand existing in the booking system and the corresponding fare application rules.
• Route changes (rerouting): Is carried out taking into account the fare and tax differences for the new route/direction, as well as with a penalty for changes (rebooking/revalidation) in accordance with the relevant brand. The same brand as the original ticket must be applied.

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“Economy” fare on international flights :

Understanding your fare conditions ensures a smooth travel experience. Here’s what you need to know before booking:

Class of service Economy: Brand Lite

Allowed booking classes: 
“P”, “X”, “V”, “U”, “H”, “O”, “T”, “L”, “B”, “N”, “S”, “Y”.

Fare Basis:
“OWLT”

Ticket Cancellation:
‍Not permitted 

Before and after departure:
‍Not permitted

Changes (rebooking/revalidation):
Before departure: Permitted with a charge of EUR 15 
After departure (NO-SHOW): Not permitted

Tickets with “Open date”:
‍Not permitted

Free baggage allowance:
‍No

Hand luggage:
‍Up to 10 kg (1 piece) with maximum dimensions no more than 118 sm (55x40x23)

Combination of fares:
‍Not permitted

Maximum Stay:
‍1 year

‍

Class of service Economy: Brand Standard

Allowed booking classes:
“P”, “X”, “V”, “U”, “H”, “O”, “T”, “L”, “B”, “N”, “S”, “Y”.

Fare Basis: 
“OWST”

Ticket Cancellation:
Before departure: Permitted with a charge of EUR 40 
After departure (NO-SHOW): Not permitted

Changes (rebooking/revalidation):
Before departure: Permitted with a charge of EUR 30 
After departure (NO-SHOW): Permitted with a charge of EUR 80

Tickets with “Open date”:
‍Not permitted

Free baggage allowance:
‍Total 1 piece up to 23 kg with maximum dimensions no more than 158 sm

Hand luggage:
‍Up to 10 kg (1 piece) with maximum dimensions no more than 118 sm (55x40x23)

Combination of fares:
‍Not permitted

Maximum Stay:
‍1 year

‍

Class of service Economy: Brand Premium

Allowed booking classes:
“P”, “X”, “V”, “U”, “H”, “O”, “T”, “L”, “B”, “N”, “S”, “Y”.

Fare Basis:
“OWPR”

Ticket Cancellation:
Before departure: Permitted with a charge of EUR 30 
After departure (NO-SHOW): Permitted with a charge of EUR 80

Changes (rebooking/revalidation):
Before departure: Permitted with a charge of EUR 20 
After departure (NO-SHOW): Permitted with a charge of EUR 70 

Tickets with “Open date”:
‍Not permitted

Free baggage allowance:
‍Total 1 piece up to 32 kg with maximum dimensions no more than 158 sm

Hand luggage:
‍Up to 10 kg (1 piece) with maximum dimensions no more than 118 sm (55x40x23)

Combination of fares:
‍Not permitted

Maximum Stay:
‍1 year

‍

Notes:

• Child and Infant Discounts: For all the aforementioned fares, a “CHD” discount of 25% applies to children aged 2 to 12 years old and an “INF” discount of 90% applies to infants under 2 years old.
• For infants under 2 years old traveling, one piece of baggage weighing 10 kg is permitted.
• Fees and Taxes: Fees and taxes apply based on those published in the booking system.
• “Before departure” - A passenger wishing to rebook or refund the ticket more than 60 minutes before departure.
• “Void” - Cancellation of a ticket is permitted only within 3 (three) hours of the ticket issuance. However, a ticket is not eligible for “Void” status if it was issued less than 3 hours before departure.
• «After Departure» (NO-SHOW) - A passenger wishing to rebook or refund the cost of the ticket less than 60 minutes before departure is considered a passenger who did not arrive for check-in
• Penalties for refund and rebooking apply in accordance with the fare rules.
• If the change of an ticket from one class or brand to a class/brand of a higher level is carried out through the “upgrade” procedure (with additional payment), the refund of the cost of this ticket/change of date (rebooking/revalidation) must be carried out in the following order: change of date (rebooking/revalidation) - based on the rules for the new booked class of service.
• Refund of the cost of the ticket (refund): after a full refund of the difference between the brands paid for the “upgrade” procedure, the amount for the original class of service is returned to the passenger with a penalty based on the relevant rules applicable to this class of service, if the ticket is issued by combining two or more classes/brands: rebooking/revalidation operations are carried out based on the rules applicable to the corresponding booking classes/brands by segments.
• Refund of the cost of a completely unused ticket (refund): is carried out based on the rules applicable to the lower class/brand on the ticket, the rules for the refund of a partially used ticket or change of departure date apply only to unused/actual sections.
• Refund of the cost of unused additional services (refund EMD) is made without any penalties.
• Changing the level of class of service/brand is not allowed (within the same class of service, to the lowest class).
• Changing the date of the ticket (rebooking/revalidation) is carried out by charging the difference between the fares based on the class/brand existing in the automatic booking system, and the corresponding rules for the application of the fare.
• Change of route (rerouting) - is carried out taking into account the difference in fares and fees on the new route/direction, as well as with the application of a penalty for changing the date (rebooking/revalidation) in accordance with the corresponding brand, the same brand applies as in the original ticket.

‍

‍

«Business» fare on international flights :

Understanding your fare conditions ensures a smooth travel experience. Here’s what you need to know before booking:

Class of service Business: Brand Business

Allowed booking classes: 
“C”, ”D”

Fare Basis: 
“COWCC”, “DOWCC”

Ticket Cancellation:
Before departure: Permitted with a charge of EUR 15;
After departure (NO-SHOW):  Permitted with a charge of EUR 55;

Changes (rebooking/revalidation):
Before departure: Permitted with a charge of EUR 5;
After departure (NO-SHOW): Permitted with a charge of EUR 45;

Tickets with “Open date”:
‍Not permitted

Free baggage allowance:
‍Total 2 pieces each up to 32 kg 

Hand luggage:
‍Up to 10 kg (1 piece) with maximum dimensions no more than 118 sm (55x40x23)

Combination of fares:
‍Not permitted

Maximum Stay:
1 year

‍

Amendment:

For flights departing from Uzbekistan to Saudi Arabia and vice versa, all published economy class fares on this route, excluding business class (-D-/-C-), are non-refundable. Rebooking/reissuing is not permitted.

‍

Notes:

• Child and Infant Discounts: For all the aforementioned fares, a “CHD” discount of 25% applies to children aged 2 to 12 years old and an “INF” discount of 90% applies to infants under 2 years old.
• For infants under 2 years old traveling, one piece of baggage weighing 10 kg is permitted.
• Fees and Taxes: Fees and taxes apply based on those published in the booking system.
• “Before departure” - A passenger wishing to rebook or refund the ticket more than 60 minutes before departure.
• “Void” - Cancellation of a ticket is permitted only within 3 (three) hours of the ticket issuance. However, a ticket is not eligible for “Void” status if it was issued less than 3 hours before departure.
• «After Departure» (NO-SHOW) - A passenger wishing to rebook or refund the cost of the ticket less than 60 minutes before departure is considered a passenger who did not arrive for check-in
• Penalties for refund and rebooking apply in accordance with the fare rules.
• If the change of an ticket from one class or brand to a class/brand of a higher level is carried out through the “upgrade” procedure (with additional payment), the refund of the cost of this ticket/change of date (rebooking/revalidation) must be carried out in the following order: change of date (rebooking/revalidation) - based on the rules for the new booked class of service.
• Refund of the cost of the ticket (refund): after a full refund of the difference between the brands paid for the “upgrade” procedure, the amount for the original class of service is returned to the passenger with a penalty based on the relevant rules applicable to this class of service, if the ticket is issued by combining two or more classes/brands: rebooking/revalidation operations are carried out based on the rules applicable to the corresponding booking classes/brands by segments.
• Refund of the cost of a completely unused ticket (refund): is carried out based on the rules applicable to the lower class/brand on the ticket, the rules for the refund of a partially used ticket or change of departure date apply only to unused/actual sections.
• Refund of the cost of unused additional services (refund EMD) is made without any penalties.
• Changing the level of class of service/brand is not allowed (within the same class of service, to the lowest class).
• Changing the date of the ticket (rebooking/revalidation) is carried out by charging the difference between the fares based on the class/brand existing in the automatic booking system, and the corresponding rules for the application of the fare.
• Change of route (rerouting) - is carried out taking into account the difference in fares and fees on the new route/direction, as well as with the application of a penalty for changing the date (rebooking/revalidation) in accordance with the corresponding brand, the same brand applies as in the original ticket.